D-Link DSL-2680

When your router's DSL light is on, it indicates that your router is able to communicate with your local telephone exchange. The reason you are unable to connect may be due to the way your router has been configured. To re-configure your D-Link DSL-2680 router, follow these steps:

1. Open a web browser such as Internet Explorer.
2. Type http://192.168.1.1 into the Address bar and press Enter on the keyboard.
3. Enter the username and password and click OK.
   Note: The default username and password are both admin (this is case-sensitive).
4. Enter your TalkTalk username in the Username box, and enter your password in the Password box.
   Note: You received your username and password in your TalkTalk welcome letter. Your username is usually your broadband telephone number followed by @talktalk.net. For example, 02079460009@talktalk.net.
5. Select Connect
6. Select Ok on the Save changes and reconnect prompt

Your router is now re-configured. Try connecting to the internet to see if you can get online. If you're still unable to connect, please continue with the next step.

D-Link DSL-2780

When your router's DSL light is on, it indicates that your router is able to communicate with your local telephone exchange. The reason you are unable to connect may be due to the way your router has been configured. To re-configure your D-Link DSL-2780 router, follow these steps:

1. Open a web browser such as Internet Explorer.
2. Type http://192.168.1.1 into the Address bar and press Enter on the keyboard.
3. Enter the username and password and click OK.
   Note: The default username and password are both admin (this is case-sensitive).
4. Enter your TalkTalk username in the Username box, and enter your password in the Password box.
   Note: You received your username and password in your TalkTalk welcome letter. Your username is usually your broadband telephone number followed by @talktalk.net. For example, 02079460009@talktalk.net.
5. Select Connect
6. Select Ok on the Save changes and reconnect prompt

Your router is now re-configured. Try connecting to the internet to see if you can get online. If you're still unable to connect, please continue with the next step.

D-Link DSL-2640R or DSL-2740R

When your router's DSL light is on, it indicates that your router is able to communicate with your local telephone exchange. The reason you are unable to connect may be due to the way your router has been configured. To re-configure your D-Link DSL-2640R or DSL-2740R router, follow these steps:

1. Open a web browser such as Internet Explorer.
2. Type http://192.168.1.1 into the Address bar and press Enter on the keyboard.
3. Enter the username and password and click OK.
   Note: The default username and password are both admin (this is case-sensitive).
4. Enter your TalkTalk username in the Username box, and enter your password in the Password box.
   Note: You received your username and password in your TalkTalk welcome letter. Your username is usually your broadband telephone number followed by @talktalk.net. For example, 02079460009@talktalk.net.
5. If you don't wish to connect to the internet wirelessly, or if there's a sticker on your router with your wireless details, please skip to step 8. If you want to connect wirelessly and there's no sticker on your router, tick the box labelled Enable Wireless (Optional) and continue with the steps below.
6. Enter a name for your network in the Wireless Network Name (SSID) box. This is the name that your wireless router will broadcast, so enter something that is recognisable to you. It's important not to enter any personal details.
7. Enter a password in the Wireless Network Password box. The password should be at least eight characters long and can be a maximum of 63 characters. Take a note of this password, as you will need it to connect other wireless devices to your network.
8. Select Advanced from the menu on the left and click OK to the warning message.
9. Under Manual ADSL Connection Setup, ensure that PPPoE/PPPoA is selected and then set the connection type to PPPoA VC-Mux.
10. Set MTU to 1432.
11. Set VPI to 0, and VCI to 38 and then click Connect.

Your router is now re-configured. Try connecting to the internet to see if you can get online. If you're still unable to connect, please continue with the next step.

Huawei HG521

When your router's ADSL light is on, it indicates that your router is able to communicate with your local telephone exchange. The reason you are unable to connect may be due to the way your router has been configured. To re-configure your Huawei HG521 router, follow these steps:

1. Open a web browser such as Internet Explorer.
2. Type http://192.168.1.1 into the Address bar and press Enter on the keyboard.
3. Enter the username and password and click OK.
   Note: The default username and password are both admin (this is case-sensitive).
4. Enter your TalkTalk username in the Username box, and enter your password in the Password box.
   Note: You received these details in your TalkTalk welcome letter. Your username is usually your broadband telephone number followed by @talktalk.net. For example, 02079460009@talktalk.net.
5. Select Advanced from the menu on the left and click OK to the warning message.
6. Select Basic from the menu on the left and then select WAN.
7. Under MTU set MTU to Manual and set size to 1432.
8. Click Submit at the end of the page.

Your router is now re-configured. Try connecting to the internet to see if you can get online. If you're still unable to connect, please continue with the next step.

Huawei HG532

When your router's ADSL light is on, it indicates that your router is able to communicate with your local telephone exchange. The reason you are unable to connect may be due to the way your router has been configured. To re-configure your Huawei HG532 router, follow these steps:

1. Open a web browser such as Internet Explorer.
2. Type http://192.168.1.1 into the Address bar and press Enter on the keyboard.
3. Enter the username and password and click OK.
   Note: The default username and password are both admin (this is case-sensitive).
4. Enter your TalkTalk username in the Username box, and enter your password in the Password box.
   Note: You received these details in your TalkTalk welcome letter. Your username is usually your broadband telephone number followed by @talktalk.net. For example, 02079460009@talktalk.net.
5. Select Advanced from the menu on the left and click OK to the warning message.
6. Select Basic from the menu on the left and then select WAN.
7. Under MTU set MTU to 1432.
8. Click Submit at the end of the page.

Your router is now re-configured. Try connecting to the internet to see if you can get online. If you're still unable to connect, please continue with the next step.

Huawei EchoLife HG520b

When your router's ADSL light is on, it indicates that your router is able to communicate with your local telephone exchange. The reason you are unable to connect may be due to the way your router has been configured. To re-configure your Huawei EchoLife HG520b router, follow these steps:

1. Open a web browser such as Internet Explorer.
2. Type http://192.168.1.1 into the Address bar and press Enter on the keyboard.
3. Enter the username and password and click OK.
   Note: The default username and password are both admin (this is case-sensitive).
4. Enter your TalkTalk username in the Username box, and enter your password in the Password box.
   Note: You received these details in your TalkTalk welcome letter. Your username is usually your broadband telephone number followed by @talktalk.net. For example, 02079460009@talktalk.net.
5. If you don't wish to connect to the internet wirelessly, or if there's a sticker on your router with your wireless details, please skip to step 8. If you want to connect wirelessly and there's no sticker on your router, tick the box labelled Enable Wireless (Optional) and continue with the steps below.
6. Enter a name for your network in the Wireless Network Name (SSID) box. This is the name that your wireless router will broadcast, so enter something that is recognisable to you. It's important not to enter any personal details.
7. Enter a password in the Wireless Network Password box. The password should be at least eight characters long and can be a maximum of 63 characters. Take a note of this password, as you will need it to connect other wireless devices to your network.
8. Select Advanced from the menu on the left and click OK to the warning message.
9. Select Basic from the menu on the left and then select WAN Setting.
10. Under MTU Options set MTU to 1432 and set RIP to Disabled.
11. Click Submit at the end of the page.

Your router is now re-configured. Try connecting to the internet to see if you can get online. If you're still unable to connect, please continue with the next step.

Huawei EchoLife HG520s

When your router's ADSL light is on, it indicates that your router is able to communicate with your local telephone exchange. The reason you are unable to connect may be due to the way your router has been configured. To re-configure your Huawei EchoLife HG520s router, follow these steps:

1. Open a web browser such as Internet Explorer
2. Type http://192.168.1.1 into the Address bar and press Enter on the keyboard.
3. Enter the username and password and click OK.
   Note: The default username and password are both admin (this is case-sensitive).
4. Select Basic from the menu on the left and then select WAN Setting.
5. Set VPI to 0 and VCI to 38.
6. Select Yes from the Active drop-down list, and select Routing from the Mode drop-down list.
7. Select PPPoA from the Encapsulation drop-down list and select VC from the Multiplex drop-down list.
8. Enter your TalkTalk username in the Username box, and enter your password in the Password box.
   Note: You received these details in your TalkTalk welcome letter. Your username is your broadband telephone number followed by @talktalk.net. For example, 02079460009@talktalk.net.
9. Under IP Address, set Default Route and NAT to Enabled and then select Obtain an IP Address Automatically.
10. Under MTU Options set MTU to 1432 and set RIP to Disabled.
11. Click Submit at the end of the page.

Your router is now re-configured. Try connecting to the internet to see if you can get online. If you're still unable to connect, please continue with the next step.

Netgear DGN2000

When your router's DSL light is on, it indicates that your router is able to communicate with your local telephone exchange. The reason you are unable to connect may be due to the way your router has been configured. To re-configure your Netgear DGN2000 router, follow these steps:

1. Open a web browser such as Internet Explorer.
2. Type http://192.168.1.1 into the Address bar and press Enter on the keyboard.
3. Enter the username and password and click OK. Note: The default username and password are both admin (this is case-sensitive).
4. Enter your TalkTalk username in the Username box, and enter your password in the Password box.
   Note: You received your username and password in your TalkTalk welcome letter. Your username is usually your broadband telephone number followed by @talktalk.net. For example, 02079460009@talktalk.net.
5. If you don't wish to connect to the internet wirelessly, please skip to step 8. If you intend to connect wirelessly, tick the box labelled Enable Wireless (Optional) and continue with the steps below.
6. Enter a name for your network in the Wireless Network Name (SSID) box. This is the name that your wireless router will broadcast, so enter something that is recognisable to you. It's important not to enter any personal details.
7. Enter a password in the Wireless Network Password box. The password should be at least eight characters long and can be a maximum of 63 characters. Take a note of this password, as you will need it to connect other wireless devices to your network.
8. Select Advanced from the menu on the left and click OK to the warning message.
9. In the menu on the left, under Setup, select ADSL Settings.
10. Set Multiplexing Method to VC-Based, set VPI to 0 and VCI to 38. Then click Apply.
11. In the menu on the left, under Advanced, select WAN Setup.
12. Set MTU Size (in bytes) to 1432 and click Apply.

Your router is now re-configured. Try connecting to the internet to see if you can get online. If you're still unable to connect, please continue with the next step.

Netgear DG834G

When your router's Internet light is on, it indicates that your router is able to communicate with your local telephone exchange. The reason you are unable to connect may be due to the way your router has been configured. To re-configure your Netgear DG834G router, follow these steps:

1. Open a web browser such as Internet Explorer.
2. Type http://192.168.0.1 into the Address bar and press Enter on the keyboard.
3. Enter the username and password and click OK.
   Note: By default, the username is admin and the password is password. If you ever changed these login details please enter your new username and password.
4. In the menu on the left, under Setup, select Basic Settings.
5. Set Does Your Internet connection Require A Login? to Yes.
6. From the Encapsulation drop-down list, select PPPoA (PPP over ATM).
7. Enter your TalkTalk username in the Login box, and enter your password in the Password box.
   Note: You received your username and password in yourTalkTalk welcome letter. Your username is your broadband telephone number followed by @talktalk.net. For example, 02079460009@talktalk.net.
8. Set Internet IP Address to Get Dynamically From ISP and Domain Name Server (DNS) Address to Get Automatically From ISP.
9. Set NAT (Network Address Translation) to Enable and click Apply.
10. In the menu on the left, under Setup, select ADSL Settings.
11. Set Multiplexing Method to VC-Based, set VPI to 0 and VCI to 38. Then click Apply.
12. In the menu on the left, under Advanced, select WAN Setup.
13. Set MTU Size (in bytes) to 1432 and click Apply.

Your router is now re-configured. Try connecting to the internet to see if you can get online. If you're still unable to connect, please continue with the next step.

Huawei SmartAX MT882

When your router's ADSL lights are on, it indicates that your router is able to communicate with your local telephone exchange. The reason you are unable to connect may be due to the way your router has been configured. To re-configure your Huawei SmartAX MT882 router, follow these steps:

1. Open a web browser such as Internet Explorer.
2. Type http://192.168.0.1 into the Address bar and press Enter on the keyboard.
3. Enter the username and password and click OK.
   Note: The default username and password are both admin (this is case-sensitive).
4. From the menu on the left select Basic and then ADSL Mode.
5. Select ALL from the Standard drop-down list and select Enable from the Downstream and Upstream drop-down lists.
6. Select WAN Settings from the menu on the left.
7. In the Action(s) column, click the pencil icon and set Operation Mode to Enable.
8. Enter 0 and 38 into the VPI/VCI boxes.
9. Select PPPoA from the Mode drop-down list.
10. Set Encapsulation to VC-Mux, set Default Route to Enable and set IGMP to Disable.
11. Enter your TalkTalk username in the Username box, and enter your password in the Password box.
    Note: You received your username and password in your TalkTalk welcome letter. Your username is your broadband telephone number followed by @talktalk.net. For example, 02079460009@talktalk.net.
12. Set IP Unnumber to Disable and set Use DNS to Enable.
13. Enter 1432 into the Configured MTU box and click Submit.

Your router is now re-configured. Try connecting to the internet to see if you can get online. If you're still unable to connect, please continue with the next step.

Philips SNA5630/05 or SNK5630NS/05

When your router's DSL light is on, it indicates that your router is able to communicate with your local telephone exchange. The reason you are unable to connect may be due to the way your router has been configured. To re-configure your Philips SNA5630/05 or SNK5630NS/05 router, follow these steps:

1. Open a web browser such as Internet Explorer.
2. Type http://192.168.2.1 into the Address bar and press Enter on the keyboard.
3. Click Home in the top right.
4. In the menu on the left, select ADSL/Internet Settings and then select ISP Settings.
5. Select PPPoA from the Protocol drop-down list and enter 0 and 38 into the VPI/VCI boxes.
6. Select VC MUX from the Encapsulation drop-down list, and select UBR from the QOS Class drop-down list.
7. In the PCR/SCR/MBS boxes, enter 4000, 4000 and 10 respectively.
8. Select Yes from the IP Assigned by ISP drop-down list.
9. Enter 0.0.0.0 into the IP Address and Subnet Mask boxes.
10. Select Always Connected from the Connect Type drop-down list and enter 30 into the Idle Time (Minutes) box.
11. Enter your TalkTalk username in the Username box, and enter your password in the Password and Confirm Password boxes.
    Note: You  received your username and password in your TalkTalk welcome letter. Your username is your broadband telephone number followed by @talktalk.net. For example, 02079460009@talktalk.net.
12. Enter 1432 into the MTU box and click SAVE SETTINGS.

Your router is now re-configured. Try connecting to the internet to see if you can get online. If you're still unable to connect, please continue with the next step.

Resetting your router

To reset your router, follow these steps:

1. If the router is not already on, switch it on.
2. Locate the Reset pinhole button. This is usually at the back of the router.
3. Use a pin or other appropriate item to push the button, and hold it for a few seconds.
4. The lights on the front of the router should go off and come back on, starting with the power light.

Re-configuring your router

After you reset your router you must re-configure it, as it will not have the correct settings. To do this, please follow the instructions in step 2 again.