We can only provide support for a limited number of routers. A router enables you to share your broadband connection simultaneously between computers and devices in your home. To find out what routers we support, please see: Supported Devices.

Unfortunately, we cannot provide you with assistance or support while you are setting up an unsupported router or troubleshooting any issues with one - apart from providing you with the settings listed below.

When you set up your router, you will be prompted to enter certain details. Depending on the router you have, the method for entering these details will differ. In some cases the options are named differently, so if you have any have problems please refer to the documentation included with your router or contact the manufacturer of the router.

Note: Some early models of Netgear router (including the DG834 v1 and v2) are not compatible with TalkTalk and may display an error message, even when the correct details are entered.

Generic router settings

• Username: Your telephone number@talktalk.net, for example 02079460009@talktalk.net*
• Password: Your TalkTalk broadband password*
• VPI: 0
• VCI: 38
• MTU: 1432
• DNS settings: Set to obtain automatically (or equivalent) 
• Encapsulation: PPP over ATM (PPPoA) using VC-MUX
• Modulation Type: Auto

*We sent your TalkTalk broadband username and password to you in a letter when you joined TalkTalk. If you can't find this letter or can't remember your details, please call our automated service on 0870 0875 562 at any time FOR FREE from your TalkTalk home phone line.

Wireless setup

If you need help setting up wireless on an unsupported router, please consult the documentation that came with your router. Otherwise contact the manufacturer.

Did you know that you can purchase broadband equipment from us?

Any router purchased from TalkTalk will be fully supported by our Tech advisors.  

Visit our DSL Shop for more information.