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If you ordered broadband or a replacement router on or after 09 November 2009, you received a pre-configured wireless router. Your wireless network name and password are printed on a sticker on the top of the router. Once you've located these, please follow the steps in our online video tutorial to connect your computer to your wireless network. Alternatively, you can select your operating system below for step-by-step instructions.
If you received your router before 09 November 2009, please select your operating system for step-by-step instructions to connect your computer to your wireless network:
If you don't know which version of Windows you have, please see: How do I know what version of Windows I have?
Check our network, report and track issues:
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