That's exactly why I was leaving TalkTalk for BT as I was a BT customer years ago and know they had access control on their routers which was in my opinion essential for kids. TT persuaded me to stay with offering me a new router (the one I have is about 8 years old) and a package called Supersafe Boost. They say I can install the app on my phone and control all devices attached to the network via my phone but the more I read, it looks like the app needs to be installed on all devices which is no good to me. (How can you install the app onto a TV to stop YouTube watching on the fly). ANYWAY, I'll wait and see what this new router offers (if anything). If I still can't do what I need to do then I'm afraid I'll have to move back to BT. Oh! And yes, you can have a slave access point attached to your router and have full access control over that but you would need to disable the router WiFi and connect it via ethernet cable. You don't HAVE to disable the router WiFi but I would advise it. Especially if connecting via the AP.   

Hi,    I have recieved the replacement router and sent the old one back. The line was fine with the new router but there as an issue at the exchange and they fixed it. However i plugged my microfilter in and my download speed is around 17-18 mbps and my upload speed is around 3.1 mbps. Though via wireless test and wired connection test without the microfilter, the upload speed is abit of drop still but at the test start , should i unplugged router and wait 20 mins to get my speed of 24mbps and 3.1 mbps after they fixed the exchange ? i also have multiple devices connected including my wifi talktalk extender through a cable ?

Hi   The problem hasn't been resolved, it is exactly the same as it was before.   The internet speed has improved a little since the engineer visited, whether that's just coincidence or not is open for debate. He couldn't find any issue with the connection to the house, after being told by TalkTalk themselves online there was an issue with a connection to the house, something is going wrong somewhere - either there is an issue on your end where you advise people there are connection issues when there aren't any and I was provided with incorrect information, or the engineer misdiagnosed any problems. This is a separate issue I will be taking up with TalkTalk.   I would politely request another route be sent out, because I'm quite convinced the current one is playing a part in this, the opinion was backed up as well by the engineer who visited who mentioned that may be a possible cause. The internet has always gone down randomly and sporadically, if there's no issue with the line, then the only thing that's going to be at fault is the router.   Thank you.

You need to contact Talktalk directly via phone / chat today,  @Farmer_Boy.   https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529   Forum staff are not back before Monday. 

@Ljmm1967, there are separate categories for visual  / hearing / cognitive  / mobility needs in this link:   https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility.   They don't make it clear whether alternative formats are free of charge,  but you can get in touch via My Account.    Cognitive is listed with options for a Nominated User  / or PoA etc. You need to send proof of authority to appoint a nominee etc.   It's not clear from the information link whether you can set up both forms of special support - all the different forms of need seem to attract different priorities, so you may need to let Talktalk know if there's more than one issue. They don't all come with the same extra support solutions.    I'll move this to the billing section for you.    Staff will reply during the week. 

Make sure you have completed your community forum profile details with your Talktalk phone number or account number, @hanastewartsmith.   Go via your avatar/name; settings; drop down menu..... Personal Information. SAVE CHANGES.    Staff will reply after the weekend. 

This sort of issue needs to be in the billing section, @Jean01, so I'll move it there for you.    Promised vouchers / gifts come after the cooling off period has expired.   Staff will reply during the week. 

It has been proved that the channel allocation within 'WIFI optimization' does not work, because it forces everything to 36-48. And  even though 1 minute is very long in networking terms, it nothing in human terms.

I will PM you a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it. Collect the screenshots that I require and include them in your reply. Do not worry about interpreting the results, I will do that for you. Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.